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Hurricane Information

September 12, 2017

Hurricane Assistance 

As our city rebuilds we would like to share information about Hurricane Harvey relief assistance. We are Houston strong! 

Harvey Recovery Update:  Fraud, Debris Removal, County Courts

There is a lot of misinformation circulating about issues related to rumors and scams including; the plague, fuel shortages, flood insurance premiums, inspections, and disaster cleanup & inspections. Get the latest rumor control news here:

The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) Emergency Operations Center (EOC) remains at Level 1 (Maximum Readiness). HCOHSEM will continue to monitor forecasts and weather developments along with the National Weather Service and the Harris County Flood Control District. 

What you need to do:

Here’s how to protect yourself, or someone you care about, from disaster fraud:

Federal and state workers do not ask for, or accept, money. FEMA staff will never charge applicants for disaster assistance, home inspections, or help filling out applications. Stay alert for false promises to speed up the insurance, disaster assistance, or building permit process.

In person, always ask to see any FEMA employee ID badges. FEMA Disaster Survivor Assistance teams may be in impacted communities providing information and assisting survivors with the registration process or their applicant files.
A FEMA shirt or jacket is not proof of identity. All FEMA representatives, including our contracted inspectors, will have a laminated photo ID. All National Flood Insurance Program (NFIP) adjusters will have a NFIP Authorized Adjuster Card with their name and the types of claims they may adjust.

If you are unsure or uncomfortable with anyone you encounter claiming to be an emergency management official, do not give out personal information, and contact local law enforcement.

If you suspect fraud, contact the FEMA Disaster Fraud Hotline at 866-720-5721 or report it to the Federal Trade Commission at 

More information on disaster-related fraud is available at the Texas Attorney General’s Office website at or call -800-252-8011.

Debris Removal Continues

Harris County Debris Removal is still underway. Be mindful of personal safety during flood cleanup. Take steps to stay safe. For additional information about debris separation and debris removal, please call the Harris County Residential Debris and Damage Assessment Hotline: 713-274-3880.

Where you can learn more:

Harris County Office of Emergency Management:
Harris County Recovery Hotline: 1-833-HARRIS-1 (1-833-427-7471)
Donations Management – 1-800-924-5985
Volunteer Management – 281-656-1533

Applying for FEMA Disaster Assistance

Registering online, at, is the quickest way to register for FEMA assistance since the event will last several days and the full scope of damages may not be immediately evident. If you are unable to access the internet, you can also call 1-800-621-3362.

Install the FEMA App, available for Apple, Android, and Blackberry mobile devices.

When you register for disaster assistance either online or by phone, you will need the following to complete your application:

Disaster assistance applicants, who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362. The toll-free telephone numbers will operate from 7 a.m. to 10 p.m. (local time) seven days a week until further notice.

More information can be found at:


SBA Disaster Loans

As a result of damage caused by Hurricane Harvey, the government has declared certain counties in Texas to be disaster areas and thus eligible to receive Federal disaster assistance. Green Bank can help, click here to learn more. 

FAQ SBA Disaster Loan Info.


WoodsEdge Relief and Volunteer Inquires

If you are in need of hurricane relief or would like to volunteer, the WoodsEdge Church has created a sign up page with more info. Read more here:


Beware of Fake Charity Scams Relating to Hurricane Harvey

The IRS has posted tips to avoiding scams relating to Hurricane Harvey. Read more here:


August 31, 2017

Dear Green Bank Customers,

With great relief we are pleased to say our employees are safe.  Today we reopened all Houston-area branches. Although many of our communities experienced flooding and damage, our network experienced minimal impact from Hurricane Harvey.

Most of our bankers are back in the office and ready to serve your needs. 

As part of the recovery effort, Green Bank will donate $25,000 to the relief efforts in order to help those most in need. Additionally, the bank is offering financial services to its customers in this difficult time, including: 

We stand ready to support Houston and the Gulf Coast as the recovery from the storm continues and the rebuilding begins.  

If you are in need of immediate account services please call our customer service line below.
Geoff Greenwade, President & CEO



Austin and Dallas branches are currently operating with normal business hours. 

Account Assistance:

Additional Account Notices 

Due to inclement weather, Green Bank has issued the following account changes to ensure our customers have the ability to access their accounts.

Special offers are available for a limited time and only to individuals and businesses in a designated FEMA disaster area in the Houston area, may be subject to other exclusions and restrictions, and are subject to change without notice. All loans and lines, extensions and forbearances are subject to required documentation and credit approval. Residency restrictions may apply.

1 ATM services to non-customers may be subject to fees charged by other banks. Customers who use non-Green Bank ATMs may be charged an ATM service fee by the owner of the ATM, this fee will be refunded by Green Bank. This offer will remain in effect through September 20, 2017.

2 The no-penalty offer allows customers to make one partial or complete withdrawal without penalty for the next 90 days. Any other withdrawals will be subject to penalties.

3 Payment extensions and forbearances are subject to credit approval. Interest will continue to accrue during the period that the payment is extended, skipped or deferred. 

Sign up for Online Banking

Keep on top of account balances by using our no-cost online banking system or by calling our 24 hour telephone banking system.   Transfers between accounts can be completed (at no charge) by using one of these services as well.

Protect yourself from debit card fraud

Green Bank Guardian Alert
sends a text message when your debit card is used in a type of transaction that is most common in fraud cases:

  • International
  • Out of state
  • Fuel
  • >= $100
  • 5 or more in a rolling 24 hour period
  • Card not present—Internet & phone transactions.

Click here to learn more

Business Premier Visa®

Green Bank's Business Premier Card provides an easy and efficient way to handle all your spending needs with a single card solution that provides many extras.

  • Power and control of a purchasing card
  • Flexibility and security of a travel card
  • Features and benefits of a rewards card

Get Details.